Fiji Airways Upgrades Technology with Amadeus’ Digital Experience Suite

Fiji Airways has applied Amadeus’ Digital Commerce reserving engine and front-end touchpoint answer Amadeus Reference Expertise to enhance each reserving and self-service check-in flows.

The expertise is designed to make sure a constant expertise for patrons utilizing the Fiji Airways web site and cell software.

Fiji Airways has additionally applied Traveler ID, a safe platform that connects, digitizes and automates traveler identification and doc validation throughout the traveler journey, whereas assembly regulatory necessities.

Traveler ID connects the well being certification touchpoints end-to-end, integrating a number of stakeholders concerned within the course of, offering a safe and frictionless means for passengers to indicate that they’ve the well being documentation wanted to journey.

“Our partnership with Amadeus has grown 12 months on 12 months and we’re enthusiastic about the advantages of leveraging expertise from the Digital Expertise Suite. We’re working in direction of being a real airline retailer with a mobile-first method, providing flexibility within the reserving journey to our clients,” mentioned Gordon Penfold, Government Supervisor, Shared Enterprise Companies, Fiji Airways. “We imagine we can have extra engaged clients, increased conversion charges, and better satisfaction with our revamped digital touchpoints.”

A part of the Digital Expertise Suite, Digital Commerce is Amadeus’ new web reserving engine, obtainable by trendy APIs and providing superior capabilities for vacationers throughout digital touchpoints.

Amadeus Reference Expertise, the customizable UI constructed on prime of Digital Expertise Suite orchestration engines, permit airways to form their on-line expertise from built-in configuration capabilities, to full management and customization leveraging Amadeus platform capabilities and providers.

Jonathan Tong, Senior Vice President, Airline Options & IT Gross sales – Asia Pacific, Amadeus, mentioned, “Fiji Airways has lengthy been trailblazers within the area and is all the time looking for the newest applied sciences to enhance its buyer expertise. The provider’s focus to make sure that its buyer journey is seamless and frictionless is demonstrated by its willingness to implement this new expertise. The implementation of Reference Expertise will give the airline extra management and ease to configure and deploy its digital methods and carry its sport in the case of digital commerce.”

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